305 Sunshine Alley

FAQ

I live in the EU/UK - What are tax/customs like?

UPDATE 09/08/2024 -

Brutal Cities is NOT fulfilling to the UK / EU : IOSS tax is managed via an app, which I have just found out is functioning at the moment. 

Prices will update in your checkout based on amount in your cart - If you are over the respective UK and EU VAT thresholds we will not collect tax and the prices we show will be less - customs/post service will charge tax instead.

UK: For all orders up to £135 Brutal Cities will collect 20% VAT for the UK Government

EU: Brutal Cities is IOSS registered. This means that we will collect and pay VAT on order under 150 EUR. You will still need to pay EU customs VAT for all orders over 150 EUR.

How long does shipping take?

Updated 01/09/2024

Away 5th-15th June for an event and a wedding - Orders shall be processed after the 15th June - Thanks for your patience!

I now work 4 days at an architectural model making business. That will leave a bit of the weekend and one day a week for Brutal Cities work for any remaining stock - so when I release the last of the stock it will likely take longer than usual as I'm no longer fulfilling from a warehouse, but my home. But, I won't have to make the stock so I'm not sure exactly. Regardless, I will ship as soon as I can.

Generally shipping (not fulfillment) takes up to 7 business days in Australia and approx 30 worldwide. See full policy.

What happens if a product/part arrives damaged?

Send me a photo of the damaged part or product at ryan@brutalcities.com and I'll ship out a replacement to you ASAP. 

Do you give refunds?

If there are any issues with your products we will send out a replacement or we can refund you after the products are returned to us. We don't offer refunds for change of mind purchases. Read our full policy.

Does Brutal Cities have a distributor in my country?

No sorry! This is something we're looking into but for now Brutal Cities doesn't have any international distributors.

View 3D AR model on your tabletop

On the Product Page, click the second image (with the cube symbol) with a smartphone to view the terrain on your tabletop.

Iphone AR model Instructions

Please use Safari to view these 3d models to enable AR mode - Click view in space.

Android AR model Instructions

Clicking the 3d models will open the google app to view these 3d models and give you the view in space AR option.

These models were generated with Photogrammetry - they look bumpy but the real products are actually very clean and detailed!

Accuracy is within 1cm. Prioritize written dimensions over AR. View other AR terrain models here