FAQ

I live in the EU/UK - What are tax/customs like?

Prices will update in your checkout based on amount in your cart - If you are over the respective UK and EU VAT thresholds we will not collect tax and the prices we show will be less - customs/post service will charge tax instead.

UK: For all orders up to £135 Brutal Cities will collect 20% VAT for the UK Government

EU: Brutal Cities is IOSS registered. This means that we will collect and pay VAT on order under 150 EUR. You will still need to pay EU customs VAT for all orders over 150 EUR.

How long does shipping take?

LATEST WORKSHOP UPDATE APRIL 21/0424

Our products are made to order - Median fulfilment time is 7 days. I ship once a week usually. It can take longer during busy periods (it's also just me and and one laser!). I'll keep you updated if there are delays. I ship orders weekly. Generally shipping takes up to 7 business days in Australia and approx 30 worldwide. See full policy.

What happens if a product/part arrives damaged?

Send me a photo of the damaged part or product at ryan@brutalcities.com and I'll ship out a replacement to you ASAP. 

Do you give refunds?

If there are any issues with your products we will send out a replacement or we can refund you after the products are returned to us. We don't offer refunds for change of mind purchases. Read our full policy.

Does Brutal Cities have a distributor in my country?

No sorry! This is something we're looking into but for now Brutal Cities doesn't have any international distributors.

View 3D AR model on your tabletop

On the Product Page, click the second image (with the cube symbol) with a smartphone to view the terrain on your tabletop.

Iphone AR model Instructions

Please use Safari to view these 3d models to enable AR mode - Click view in space.

Android AR model Instructions

Clicking the 3d models will open the google app to view these 3d models and give you the view in space AR option.

These models were generated with Photogrammetry - they look bumpy but the real products are actually very clean and detailed!

Accuracy is within 1cm. Prioritize written dimensions over AR. View other AR terrain models here