FAQ

Brutal Cities Frequently Asked Questions

I live in the EU or UK - what are tax/customs like?

Prices will update in your checkout based on amount in your cart - If you are over the respective UK and EU VAT thresholds we will not collect tax and the prices we show will be less - customs/post service will charge tax instead.

UK: For all orders up to £135 Brutal Cities will collect 20% VAT for the UK Government

EU: Brutal Cities is IOSS registered. This means that we will collect and pay VAT on order under 150 EUR. You will still need to pay EU customs VAT for all orders over 150 EUR.

How long does shipping take?

Our products are made to order - Median fulfilment time is 7 days. I ship once a week usually. It can take longer during busy periods. (It's also just me and and one laser!) I'll keep you updated if there are delays. I ship products weekly. Generally shipping takes up to 7 business days in Australia and approx 30 worldwide. See full policy.

 

What happens if a product/part arrives damaged?

Send me a photo of the damaged part or product at ryan@brutalcities.com and I'll ship out a replacement to you ASAP. 

 

Do you give refunds?

If there are any issues with your products we will send out a replacement. We don't offer refunds for change of mind purchases. Read our full policy

 

Does Brutal Cities have a distributor in my country?

No sorry!. This is something we're looking into but for now Brutal Cities doesn't have any international distributors. However there is free worldwide shipping for orders over $400 AU.