Shipping policy

Timeframe

XMAS ORDER CUT-OFF DATES

Brutal Cities is a small operation and due to increasing business, in order to get terrain out to everyone quicker, orders will be shipped once a week on a Thursday or Friday. Thanks for your understanding and support!

INTERNATIONAL CUSTOMERS PLEASE READ:

Please check your phone, email and mailbox for information about your orders - check with your local post office if your shipment is late - you may need to pay customs for delivery. 
If you are using an online tool to calculate duties, Brutal Cities products are typically classified as Scale Model Kits - HS code 950300

United States -2025 Tariffs 

Brutal Cities products are Australian-manufactured goods

• Australian-manufactured goods are subject to a tariff of 10% on import into the United States via Postal services. 
  
• Brutal Cities will charge you for this tariff + fees upfront and pay the US customs - so it's easy for you and you don't get any surprises. :)
• Please make sure to check your emails and collect your post though! If it's returned to Australia because you forget to collect it from the post office I will need to charge you shipping again and tariffs, if required.

Auspost partners with the United States Postal Service https://www.usps.com/ 

BREXIT / UK Shipping

European Union

Brutal Cities is IOSS registered. This means that we will collect and pay VAT on goods under 150 EUR - this excludes postage costs.

EU based customers will still need to pay EU customs VAT for all orders over 150 EUR - we are not responsible for this.

Either way, you pay VAT. Simply put:

• For orders with goods up to 150 EUR, we collect VAT, and the postage is shipped with IOSS. It goes quicker through customs.
  Pros: quick and easy.
  Cons: you miss out on most of our discounted bundles.
  
  
• For orders with goods over 150 EUR, the VAT (usually around 19%) is paid to customs and is based on the price of goods, plus the postage cost. And you will also likely pay a customs clearance fee around €6 - €30, depending on order size. 
  Pros: You can get whatever terrain you desire. Cons: Takes a bit longer to clear customs, subject to customs fees + VAT on entire order

Please check your tracking notifications and look out for messages from your post office/customs and check your junk mail. In the event you do not pay customs, the item/s will be returned to Australia - We are happy to send it back, but we will need to charge the delivery cost again - we simply cannot afford to pay for international shipping twice.

GPSR UPDATE - We are compliant with GPSR.

Other International Shipping and customs

We use Australia Post for International Shipping. They partner with different local post providers. Customs may be charged on your shipment depending on local customs laws, and this is up to the discretion of the customs officer. Please contact your local customs office for information on local customs and taxes.

Domestic Shipping

We use Australia Post for domestic shipping.  Australia Post does not allow unattended parcels, even if you request us to do so in the shipping notes. There is free shipping in Australia for orders over $200