customer support

If you have any questions or need help or support with your purchase, please contact me via the chat button and I'll respond as soon as I can! This is the best way because cold call marketers flood my inbox...

You can also Email Us or chat on social media (Links in page footer) or the chat app. 

workshop update september - 04/09/2025

1. We are moving out of the current workshop and stopping production in September.
   
   
2. It's in both of our interests to get everything shipped ASAP - but I'm also planning the final production finishing next week. I appreciate your patience with the move, should orders be delayed a week or so.
   
   
3. You can sign up for more updates by joining our mailing list.

For shipping and customs information please view the shipping policy

We have some guides on painting terrain on the terrain tips blog 

You can find the instructions for our MDF terrain here

For tournament sponsorship inquires please fill out the google form -

NOTE: due to pausing production this year I will not be sponsoring any more events until stock is available.

please just remind me via messaging here if I don't get back to you, as I can only support so many events as a single human running Brutal Cities. 

Please just be aware that as it's primarily just me with a bit of help, running everything including finding time to do new designs means that while I may not always be quick to respond to inquires. I care a lot and strive to do my best to help you! 

Thanks for your interest in Brutal Cities and I hope I can help make your tabletop hobby better! 

(p.s. marketers, please stop cold emailing me, thanks!)