customer support

If you have any questions or need help or support with your purchase, please contact me via chat app and I'll respond as soon as I can! This is the best way.

You can also Email Us or chat on social media (Links in page footer)

workshop update 21/07/2025

I've been sick since 14/07/2025 with a bad flu until last week. I have a weeks worth of orders to make from the prior week, then the orders I've had since the 14th, so please bear with me as I catch up on orders from our mid-year sales.
Furthermore, the shock announcement of Trump's removal of the 'de minimis' exemption to US imports has forced me to react and fulfil orders in a way that my customers in the US avoid paying a tariff - which has further slowed down our fulfilment. More on that here.

I apologise for the delay - our terrain is also made to order in small batches.

For shipping and customs information please view the shipping policy

We have some guides on painting terrain on the terrain tips blog 

You can find the instructions for our MDF terrain here

For tournament sponsorship inquires please fill out the google form - please just remind me via messaging here if I don't get back to you, as I can only support so many events as a single human running Brutal Cities.

Please just be aware that as it's primarily just me with a bit of help, running everything including finding time to do new designs means that while I may not always be quick to respond to inquires. I care a lot and strive to do my best to help you! 

Thanks for your interest in Brutal Cities and I hope I can help make your tabletop hobby better! 

(p.s. marketers, please stop cold emailing me, thanks!)