Refund policy


We want to provide you with the best service and we are proud of our product and are happy to provide you with a refund for defective or damaged goods. Please get in contact with us.

We cannot exchange or refund any item if you simply changed your mind.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email or message us and we will work out how we can replace it.

To return your product, you should mail your product to: Brutal Cities, D11/1 Campbell Parade, Manly Vale NSW 2093 Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.