Shipping policy

Timeframe

Kits are made in batches - as Brutal Cities is a small operation and due to increasing business, in order to get terrain out to everyone quicker, orders will be shipped once a week on a Thursday or Friday. Thanks for your understanding and support!

 

INTERNATIONAL CUSTOMERS PLEASE READ:

Please check your phone, email and mailbox for information about your orders - check with your local post office if your shipment is late - you may need to pay customs for delivery. 

International Shipping Prices:

There is no international free shipping threshold due to price increases and inflation.

Customers pay a flat rate of $30 AU on orders between 8-12kg.

Customers pay a flat rate of $45 AU on orders between 12-20kg.

BREXIT / UK Shipping

For all orders up to £135 Brutal Cities will collect 20% VAT for the UK Government - this means your order should go through customs with less fuss for you - while being quicker!
For orders over £135 the recipient (ie. you) will be responsible for paying for VAT and duty, as was the case before Brexit. More information at the providers website here - Royal Mail 

European Union

Brutal Cities is IOSS registered. This means that we will collect and pay VAT on order under 150 EUR.

EU based customers will still need to pay EU customs VAT for all orders over 150 EUR - we are not responsible for this. Please check your tracking notifications and look out for messages from your post office/customs and check your junk mail. In the event you do not pay customs, the item/s will be returned to Australia - We are happy to send it back, but we will need to charge the delivery cost again - we simply cannot afford to pay for international shipping twice (Especially if you have free shipping)

United States

Auspost partners with the United States Postal Service https://www.usps.com/


Other International Shipping and customs

We use Australia Post for International Shipping. They partner with different local post providers. Customs may be charged on your shipment depending on local customs laws, and this is up to the discretion of the customs officer. Please contact your local customs office for information on local customs and taxes.

Tracking

If you need tracking for international orders, please select standard or express shipping. Economy Air does not come with tracking. Express shipping comes with a signature. For more info please visit Auspost

Domestic Shipping

We use Australia Post for domestic shipping. Orders over $160 in Australia are eligible for free shipping. Australia Post does not allow unattended parcels, even if you request us to do so in the shipping notes.

We use Auspost for all shipping - which means it's carbon-neutral!